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Current order backlog is approximate
five (5) work days!
ORDERING INSTRUCTIONS
We ship parcels daily
via First Class/Priority Mail, or by Second-Day or Next-Day UPS
upon request. Our detailed catalogs describe material accurately,
and if its ugly, we say so! Your satisfaction is guaranteed, always!
We have relied upon repeat customers for over thirty years, and
your business is important to us! When
placing an order from our diamond inventory, please specify the
country as well as lot number of the sample(s)!
All prices are in U.S dollars, and
sizes are approximate and in metric units unless noted otherwise.
For each specimen or item requested, simply list the name, it' locality/description,
size and price, and subtotal your order. Our shipping and
handling charges have not increased in a number of years despite
price increases absorbed at our end. However, new minimum shipping
& handling charges are as follows, and we reserve the right
to bill actual shipping costs in all cases if they exceed these
minimums:
| Minimum Domestic Shipping/Handling Charge |
| Order Amount |
Shipping/Handling |
| $0 to $100 |
$6.00 |
| $101 to $200 |
$8.50 |
| $201 to $500 |
5% of Order Amt |
| over $500 |
4% of Order Amt |
These charges cover First Class/Priority Mail plus full insurance
for domestic orders. Second-Day or Next-Day UPS are at additional
cost.
ATTENTION FOREIGN CUSTOMERS: Our
diamond crystals are not intended for export, and they may only
be sold within the continental United States.
New York residents must add appropriate sales tax
to their total order unless a resale certificate is submitted with order
or on file with us.
We accept orders by mail, fax, E-Mail,
telephone or Xpress-pay. Payment by check, money order or credit card is required
with each order. We accept Visa, MasterCard,
Discover, and American Express. If paying by credit card,
send card number, expiration date and daytime telephone number.
A printed receipt will accompany your parcel. NOTE TO CREDIT CARD
CUSTOMERS: Please indicate the actual billing address of the credit
card you are using, regardless of the order shipping address, in
order to avoid the new AVS surcharges being implemented by the credit
card companies! We do not ship on approval or by C.O.D.; wire transfers
and payments in any valid free-world currency at a modest discount
can be arranged. Please inquire for fees and details.
All specimens are guaranteed
as advertised, and we are the only mineral dealer in the U.S. with
in-house Energy Dispersive Spectroscopy capability to ensure identification
accuracy. Specimen returns are accepted within 10 days for exchange credit only
if paid by credit card, or a standard 15% restocking fee will be
applied to returns for reasons other than incorrect specimen identification. Returns are not accepted after 30 days.
Minimum order is US$25.00.
Our E-Mail address for orders is:
or telephone us at
Excalibur Mineral Corp: (434) 964-0875 during normal business hours
(M-F 9:00AM-4:00PM)
Please do not send file attachments,
photographs or other unopened, executable files with your email
messages as they will be discarded without being opened.
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